Refund policy

At jigo atelier, we are committed to ensuring the satisfaction of our customers. This Policy outlines our protocols and procedures regarding returns and refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at hello@jigo-atelier.com for assistance.

RETURN POLICY AND PROCESS

We strive for your complete satisfaction but understand that returns may occasionally be necessary. Below are the details of our return policy and process:

Return Window

Items must be returned within 14 days of delivery in new, unused condition, including all original packaging.

Damaged or Wrong Product

If your order arrives damaged or incorrect, please contact us with photos and details at hello@jigo-atelier.com within 14 days for a swift resolution. In these cases, we will reship or refund at no additional cost to you.

Non-returnable Items

We cannot accept returns for:
• Products showing normal wear and tear, misuse, or damage after delivery.
• Customer errors in customization or incorrect delivery information.

Return Process
1. To initiate a return, contact us for approval and instructions at hello@jigo-atelier.com.
2. You are responsible for return shipping charges. We recommend using a trackable shipping method to ensure safe delivery.
3. A return management fee of €8 will be deducted from your refund for handling and processing the returned package.

RESHIPPING POLICY

If shipments are not collected by the customer or if their acceptance is refused without justified reason, return shipping costs will be incurred. For such returns, we charge a flat return fee of €6 for packages from Germany and €11 for packages from all other EU countries or we can reship it to you with a reshipping fee of €10 to Germany or €15 to all other EU countries. This fee will be deducted from the refund amount or charged subsequently. The statutory rights of the customer remain unaffected.

REFUNDS
• Upon receiving and inspecting your returned item, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method.
• For partially returned orders, a partial refund will be issued.
• Shipping fees from the original order are non-refundable, except in cases of damaged or incorrect items.

For any further questions or assistance with shipping and returns, please reach out to us at hello@jigo-atelier.com.

Last updated: February 26, 2026